Customer survey results
As part of it’s ongoing customer feedback programme, Flint recently asked a number of key customers to complete a questionaire, rating service performance and communication along with how we compared with other Service suppliers.
Extracts from the results are given below.
100% of respondees would ‘Recommend’ or ‘Probably recommend’ Flint’s services.
100% of respondees were ‘Satisfied’ (or better) regarding the Quality of Flint’s Services .
100% of respondees were ‘Satisfied’ (or better) with Flint’s Execution of Services.
94% of respondees were ‘Satisfied ‘(or better) with the Speed of Flint’s response.
71% of respondees rated Flint ‘Better’ or ‘Much better’ than similar Service Providers.
Flint will continue to analyse the feedback received and where appropriate will implement further developments to it’s services and customer approach to ensure that we continue in a market leading competitive position.